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The CRM handbook : a business guide to customer relationship management

Record Type:	Language materials, printed : monographic
Title Information:	a business guide to customer relationship management
Author:	DycheJill,
Place of Publication:	Boston
Published:	Addison-Wesley;
Year of Publication:	c2002
Description:	xxiv, 307 p.ill. : 24cm.;
Series:	Addison-Wesley information technology series
Subject:	Customer relations - Management. -
Notes:	Includes index.
ISBN:	0-201-73062-6pbk.

The CRM handbook : a business guide to customer relationship management
Dyche, Jill

The CRM handbook : a business guide to customer relationship management / Jill Dyche - Boston : Addison-Wesley, c2002. - xxiv, 307 p. ; ill. ; 24cm.. - (Addison-Wesley information technology series).
Includes index..
ISBN 0-201-73062-6
Customer relations - Management.

The CRM handbook : a business guide to customer relationship management
LDR:00487nam 2200157 450 001 156419
009 00143109
010 1 $a 0-201-73062-6 $b pbk.
100 $a 20100306 2002 0chiy09 e
101 0 $a eng
200 0 $a The CRM handbook $e a business guide to customer relationship management $f Jill Dyche
210 $a Boston $d c2002 $c Addison-Wesley
215 1 $a xxiv, 307 p. $c ill. $d 24cm.
225 0 # $a Addison-Wesley information technology series
300 $a Includes index.
606 # 1 $a Customer relations - Management. $3 109148
676 $a 658.812
700 1 $a Dyche $b Jill $3 157551
801 0 $b 嶺東科技大學圖書館

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總館A區6F

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