服務業的經營策略：眼界.戰略.趨勢
by:
海斯凱特(Heskett, James L.); 嚴奇峰
(Language materials, printed)
, [著]
服務業的經營策略
by:
王克捷; 海斯凱特(Heskett, James L.); 李慧菊
(Language materials, printed)
, [著]
OQ : 哈佛商學院最有成效的經營課
by:
海斯凱特(Heskett, James L.); 陳琇玲; 沙塞 (Sasser, W. Earl); 惠勒 (Wheeler, Joe)
(Language materials, printed)
, [著]
服務革命：服務業的眼界.戰略.趨勢
by:
嚴奇峰; 海斯凱特(Heskett, James L.)
(Language materials, printed)
, [著]