服務業管理

天堂級的感動服務魔法 : 一點巧思創造感動 by: 黃怡筠; 小宮一慶 (Language materials, printed)

服務行銷與管理 = Service marketing and management by: 林建煌 (Language materials, printed)

贏在服務業市場 : 以人力、技術、策略決勝 by: 沃茨(Wirtz, Jochen); 巫喜瑞 (Language materials, printed)

服務業行銷 = Services marketing by: 張宏生; 陳澤義 (Language materials, printed)

服務業行銷(二版) = Services marketing by: 張宏生; 陳澤義 (Language materials, printed)

服務業行銷與管理：品質提升與價值創造(三版) = Services marketing and management : quality enhancement & value creation by: 曾光華 (Language materials, printed)

服務業系統設計與作業管理(三版) = Operations management in service industries by: 顧志遠; 薄榮薇 (Language materials, printed)

服務行銷與管理(四版) = Service marketing and management by: 陳澤義 (Language materials, printed)

服務行銷與管理 = Service marketing & management(二版) by: 丘宏昌; 謝依靜 (Language materials, printed)

這就是服務設計思考! : 基礎概念-工具-實際案例 by: 史帝克敦(Stickdorn, Marc); 史耐德(Schneider, Jakob); 池熙璿 (Language materials, printed)