電話

電信士級國內電話值機規範概要 by: 考用月刊社 (Language materials, printed)

電信話務規章 by: 張哲源 (Language materials, printed)

電話值機規範 by: (Language materials, printed)

話務規章彙編 by: (Language materials, printed)

Easy talker行動通訊終極導覽 by: 李國芬 (Language materials, printed)

電話行銷術：讓電話成為你贏取訂單的利器 by: 瓦特(Walther, George R.); 廖若松; 張佩傑 (Language materials, printed)

不可輕忽的一次電話協談 : 一次電話協談模式之建構 by: 鄭如安 (Language materials, printed)