Organizational effectiveness - Measurement.

Balanced scorecard step by step : maximizing performance and maintaining results by: Niven, Paul R. (Language materials, printed)

Performance management : finding the missing pieces (to close the intelligence gap) by: Cokins, Gary (Language materials, printed)

Managing and measuring social enterprises by: Paton, Rob (Language materials, printed)

Harvard business review on measuring corporate performance by: (Language materials, printed)