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Customer relationship management

Record Type:	Language materials, printed : monographic
[NT 47261] Author:	AndersonKristin,
[NT 47353] Alternative Intellectual Responsibility:	KerrCarol,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c2002
[NT 47264] Description:	xii, 164p.ill. : 23cm.;
[NT 47298] Series:	Briefcase books series
[NT 47266] Subject:	Customer relations. -
[NT 47265] Notes:	Includes index.
[NT 50961] ISBN:	0-07-137954-1pbk.

Customer relationship management
Anderson, Kristin

Customer relationship management / Kristin Anderson, Carol Kerr - New York : McGraw-Hill, c2002. - xii, 164p. ; ill. ; 23cm.. - (Briefcase books series).
Includes index..
ISBN 0-07-137954-1
Customer relations.

Kerr, Carol

Customer relationship management
LDR:00432nam 2200145 450 001 113175
010 1 $a 0-07-137954-1 $b pbk. $d NT$537
100 $a 20100306 2002 0chiy09 e
101 0 $a eng
200 0 $a Customer relationship management $f Kristin Anderson, Carol Kerr
210 $a New York $d c2002 $c McGraw-Hill
215 1 $a xii, 164p. $c ill. $d 23cm.
225 0 # $a Briefcase books series
300 $a Includes index.
606 # 1 $a Customer relations. $3 2154
676 $a 658.812
700 1 $a Anderson $b Kristin $3 109145
701 1 $a Kerr $b Carol $3 109146
801 0 $b 嶺東科技大學圖書館

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