Customer relations.

The book of business awesome : how engaging your customers and employees can make your business thrive by: Stratten, Scott (Language materials, printed)

What's keeping your customers up at night? : close more deals by selling to your client's pain by: Harte, Richard; Cody, Steven (Language materials, printed)

Zero Time : providing instant customer value--every time, all the time by: Kozmetsky, George; Yeh, Raymond; Pearlson, Keri (Language materials, printed)

The financial services marketing handbook : tactics and techniques that produce results by: Ehrlich, Evelyn (1950-); Fanelli, Duke (1954-) (Language materials, printed)

Hosting international guests : a guide for managers[videorecording] by: Educational Institute of The American Hotel & Motel Association (Projected and video material)

Ten-minute trainer : housekeeping[videorecording] by: Educational Institute of The American Hotel & Motel Association (Projected and video material)

The behavioral advantage : What the smartest, most successful companies do differently to win in the B2B arena. by: Pugh, David G.; Bacon, Terry R. (Language materials, printed)

The power of appreciative inquiry : a practical guide to positive change by: Whitney, Diana; Trosten-Bloom, Amanda (Language materials, printed)

The relationship revolution : closing the customer promise gap by: Hochman, Larry (Language materials, printed)

Managing customers through economic cycles by: McKean, John (Language materials, printed)