Customer relations.

The book of business awesome : how engaging your customers and employees can make your business thrive [NT 59711] by: Stratten, Scott ([NT 1579] Language materials, printed)

What's keeping your customers up at night? : close more deals by selling to your client's pain [NT 59711] by: Harte, Richard; Cody, Steven ([NT 1579] Language materials, printed)

Zero Time : providing instant customer value--every time, all the time [NT 59711] by: Kozmetsky, George; Yeh, Raymond; Pearlson, Keri ([NT 1579] Language materials, printed)

The financial services marketing handbook : tactics and techniques that produce results [NT 59711] by: Ehrlich, Evelyn (1950-); Fanelli, Duke (1954-) ([NT 1579] Language materials, printed)

Hosting international guests : a guide for managers[videorecording] [NT 59711] by: Educational Institute of The American Hotel & Motel Association ([NT 4780] Projected and video material)

Ten-minute trainer : housekeeping[videorecording] [NT 59711] by: Educational Institute of The American Hotel & Motel Association ([NT 4780] Projected and video material)

The behavioral advantage : What the smartest, most successful companies do differently to win in the B2B arena. [NT 59711] by: Pugh, David G.; Bacon, Terry R. ([NT 1579] Language materials, printed)

The power of appreciative inquiry : a practical guide to positive change [NT 59711] by: Whitney, Diana; Trosten-Bloom, Amanda ([NT 1579] Language materials, printed)

The relationship revolution : closing the customer promise gap [NT 59711] by: Hochman, Larry ([NT 1579] Language materials, printed)

Managing customers through economic cycles [NT 59711] by: McKean, John ([NT 1579] Language materials, printed)