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The relationship revolution : closing the customer promise gap

Record Type:	Language materials, printed : monographic
Title Information:	closing the customer promise gap
Author:	HochmanLarry,
Place of Publication:	Chichester, U.K.
Published:	Wiley;
Year of Publication:	2010
Description:	155 p.21 cm.;
Subject:	Customer relations - Management. -
Subject:	Customer relations. -
Notes:	Includes index.
ISBN:	0-470-68793-2bound
ISBN:	9780470687932bound

The relationship revolution : closing the customer promise gap
Hochman, Larry

The relationship revolution : closing the customer promise gap / Larry Hochman - Chichester, U.K. : Wiley, 2010. - 155 p. ; 21 cm..
Includes index..
ISBN 0-470-68793-2ISBN 9780470687932
Customer relations - Management.Customer relations.

The relationship revolution : closing the customer promise gap
LDR:00472nam0 2200157 4500 001 227894
009 00205838
010 1 $a 0-470-68793-2 $b bound $d NT$810
010 1 $a 9780470687932 $b bound $d NT$810
100 $a 20101001d2010 m y0engy01 b
101 0 $a eng
200 0 $a The relationship revolution $e closing the customer promise gap $f Larry Hochman
210 $a Chichester, U.K. $d 2010 $c Wiley
215 1 $a 155 p. $d 21 cm.
300 $a Includes index.
606 1 $a Customer relations - Management. $3 109148
606 1 $a Customer relations. $3 2154
676 $a 658.812
700 1 $a Hochman $b Larry $3 226266
801 0 $b 嶺東科技大學圖書館

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