Johnson, Michael D.

[NT 60487] Overview

[NT 60478] Works:	2 [NT 60520] works in 2 [NT 60521] publications in 1 [NT 60522] languages

[NT 60480] Titles

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system [NT 59711] by: Johnson, Michael D.; Gustafsson, Anders ([NT 1579] Language materials, printed)

Competing in a service economy [NT 59711] by: Gustafsson, Anders; Johnson, Michael D. ([NT 1579] Language materials, printed)

[NT 60479] Subjects