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Competing in a service economy

紀錄類型:	書目-語言資料,印刷品 : 單行本
作者:	GustafssonAnders,
合作者:	JohnsonMichael D.,
出版地:	San Francisco
出版者:	Jossey-Bass;
出版年:	c2003
面頁冊數:	xv, 190 p.ill. : 24 cm.;
集叢名:	University of Michigan Business School management series
標題:	Customer services - Management. -
標題:	Service industries - Technological innovations - Management. -
標題:	Competition. -
附註:	How to create a competitive advantage through service development and innovation
ISBN:	0-7879-6156-6bound

Competing in a service economy
Gustafsson, Anders

Competing in a service economy / Anders Gustafsson, Michael D. Johnson - San Francisco : Jossey-Bass, c2003. - xv, 190 p. ; ill. ; 24 cm.. - (University of Michigan Business School management series).
How to create a competitive advantage through service development and innovationIncludes bibliographical references (p. 173-181) and index..
ISBN 0-7879-6156-6
Customer services - Management.Service industries - Technological innovations - Management.Competition.

Johnson, Michael D.

Competing in a service economy
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801 0 $b 嶺東科技大學圖書館

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