Service industries - Technological innovations - Management.

[NT 60487] Overview

[NT 60478] Works:	3 [NT 60520] works in 3 [NT 60521] publications in 1 [NT 60522] languages

[NT 60480] Titles

Best face forward : why companies must improve their service interfaces with customers [NT 59711] by: Jaworski, Bernard J.; Rayport, Jeffrey F. ([NT 1579] Language materials, printed)

Mass customization : the new frontier in business competition [NT 59711] by: Pine II. B. Joseph; Davis, Stan ([NT 1579] Language materials, printed)

Competing in a service economy [NT 59711] by: Johnson, Michael D.; Gustafsson, Anders ([NT 1579] Language materials, printed)