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Best face forward : why companies must improve their service interfaces with customers

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	why companies must improve their service interfaces with customers
作者:	RayportJeffrey F.,
合作者:	JaworskiBernard J.,
出版地:	Boston
出版者:	Harvard Business School Press;
出版年:	c2005
面頁冊數:	xxi, 262p.ill. : 25cm.;
標題:	Competition. -
標題:	Service industries - Technological innovations - Management. -
標題:	Customer service - Management. -
附註:	Includes index.
ISBN:	0-87584-867-2bound

Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.

Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski - Boston : Harvard Business School Press, c2005. - xxi, 262p. ; ill. ; 25cm..
Includes index..
ISBN 0-87584-867-2
Competition.Service industries - Technological innovations - Management.Customer service - Management.

Jaworski, Bernard J.

Best face forward : why companies must improve their service interfaces with customers
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