Customer services - Management.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs [NT 59711] by: Price, Bill; Jaffe, David ([NT 1579] Language materials, printed)

Winning with customers : a playbook for B2B [NT 59711] by: Pigues, D. Keith; Alderman, Jerry D. ([NT 1579] Language materials, printed)

The lovemarks effect : winning in the consumer revolution [NT 59711] by: Roberts, Kevin ([NT 1579] Language materials, printed)

Value-based marketing for bottom-line success : 5 steps to creating customer value [NT 59711] by: De Bonis, J. Nicholas; Allen, Phil; Balinski, Eric ([NT 1579] Language materials, printed)

Built for use : driving profitability through the user experience [NT 59711] by: Donoghue, Karen ([NT 1579] Language materials, printed)

Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff [NT 59711] by: Carlaw, Malcolm ... [et al.] ([NT 1579] Language materials, printed)

Competing in a service economy [NT 59711] by: Johnson, Michael D.; Gustafsson, Anders ([NT 1579] Language materials, printed)

Breakaway : deliver value to your customers-fast! [NT 59711] by: Fred, Charles L. ([NT 1579] Language materials, printed)

50 powerful ideas you can use to keep your customers [NT 59711] by: Timm, Paul R. ([NT 1579] Language materials, printed)

The future of retail banking : delivering value to global customers [NT 59711] by: DiVanna, Joseph A. ([NT 1579] Language materials, printed)