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Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	Tools and techniques for inspiring outstanding performance fromyour frontline staff
作者:	CarlawMalcolm ... [et al.],
出版地:	New York
出版者:	McGraw-Hill;
出版年:	c2003
面頁冊數:	xvii, 297p.ill. : 24cm.;
標題:	Call centers - Personnel management. -
標題:	Customer services - Management. -
標題:	Employee motivation. -
附註:	Includes index.
ISBN:	0-07-138888-5pbk.

Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff
Carlaw, Malcolm ... [et al.]

Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff / Malcolm Carlaw ... [et al.] - New York : McGraw-Hill, c2003. - xvii, 297p. ; ill. ; 24cm..
Includes index..
ISBN 0-07-138888-5
Call centers - Personnel management.Customer services - Management.Employee motivation.

Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff
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