Customer services - Management.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs by: Price, Bill; Jaffe, David (書目-語言資料,印刷品)

Winning with customers : a playbook for B2B by: Pigues, D. Keith; Alderman, Jerry D. (書目-語言資料,印刷品)

The lovemarks effect : winning in the consumer revolution by: Roberts, Kevin (書目-語言資料,印刷品)

Value-based marketing for bottom-line success : 5 steps to creating customer value by: De Bonis, J. Nicholas; Allen, Phil; Balinski, Eric (書目-語言資料,印刷品)

Built for use : driving profitability through the user experience by: Donoghue, Karen (書目-語言資料,印刷品)

Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff by: Carlaw, Malcolm ... [et al.] (書目-語言資料,印刷品)

Competing in a service economy by: Johnson, Michael D.; Gustafsson, Anders (書目-語言資料,印刷品)

Breakaway : deliver value to your customers-fast! by: Fred, Charles L. (書目-語言資料,印刷品)

50 powerful ideas you can use to keep your customers by: Timm, Paul R. (書目-語言資料,印刷品)

The future of retail banking : delivering value to global customers by: DiVanna, Joseph A. (書目-語言資料,印刷品)