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The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	how to liberate your customers fromcustomer service, keep them happy, and control costs
作者:	PriceBill,
合作者:	JaffeDavid,
出版地:	San Francisco
出版者:	Jossey-Bass;
出版年:	c2008
面頁冊數:	xvii, 312 p.ill. : 24 cm.;
標題:	Service industries - Management. -
標題:	Service industries - Customer services. -
標題:	Customer services - Management. -
標題:	Consumer satisfaction. -
附註:	Includes bibliographical references (p. 293-300) and index.
ISBN:	0-470-18908-8bound
ISBN:	9780470189085bound

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs
Price, Bill

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs / Bill Price, David Jaffe - San Francisco : Jossey-Bass, c2008. - xvii, 312 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 293-300) and index..
ISBN 0-470-18908-8ISBN 9780470189085
Service industries - Management.Service industries - Customer services.Customer services - Management.Consumer satisfaction.

Jaffe, David

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs
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