Consumer satisfaction.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs [NT 59711] by: Price, Bill; Jaffe, David ([NT 1579] Language materials, printed)

Winning with customers : a playbook for B2B [NT 59711] by: Pigues, D. Keith; Alderman, Jerry D. ([NT 1579] Language materials, printed)

Zero Time : providing instant customer value--every time, all the time [NT 59711] by: Kozmetsky, George; Pearlson, Keri; Yeh, Raymond ([NT 1579] Language materials, printed)

Listening to the voice of the market : how to increase market share and satisfy current customers [NT 59711] by: Reidenbach, R. Eric ([NT 1579] Language materials, printed)

Mastering customer value management : the art and science of creating competitive advantage [NT 59711] by: Simpson, Janice; Kordupleski, Ray ([NT 1579] Language materials, printed)

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system [NT 59711] by: Johnson, Michael D.; Gustafsson, Anders ([NT 1579] Language materials, printed)

Customer behavior : consumer behavior and beyond [NT 59711] by: Sheth, Jagdish N.; Newman, Bruce; Mittal, Banwari ([NT 1579] Language materials, printed)

Value-based marketing for bottom-line success : 5 steps to creating customer value [NT 59711] by: Allen, Phil; Balinski, Eric; De Bonis, J. Nicholas ([NT 1579] Language materials, printed)

Marketing : connecting with customers [NT 59711] by: Frazier, Gary L.; Harrell, Gilbert D. ([NT 1579] Language materials, printed)

Magnetic service : secrets for creating passionately devoted customers [NT 59711] by: Bell, Chip R.; Bell, Bilijack R. ([NT 1579] Language materials, printed)