Consumer satisfaction.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs by: Price, Bill; Jaffe, David (Language materials, printed)

Winning with customers : a playbook for B2B by: Pigues, D. Keith; Alderman, Jerry D. (Language materials, printed)

Zero Time : providing instant customer value--every time, all the time by: Kozmetsky, George; Pearlson, Keri; Yeh, Raymond (Language materials, printed)

Listening to the voice of the market : how to increase market share and satisfy current customers by: Reidenbach, R. Eric (Language materials, printed)

Mastering customer value management : the art and science of creating competitive advantage by: Simpson, Janice; Kordupleski, Ray (Language materials, printed)

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system by: Johnson, Michael D.; Gustafsson, Anders (Language materials, printed)

Customer behavior : consumer behavior and beyond by: Sheth, Jagdish N.; Newman, Bruce; Mittal, Banwari (Language materials, printed)

Value-based marketing for bottom-line success : 5 steps to creating customer value by: Allen, Phil; Balinski, Eric; De Bonis, J. Nicholas (Language materials, printed)

Marketing : connecting with customers by: Frazier, Gary L.; Harrell, Gilbert D. (Language materials, printed)

Magnetic service : secrets for creating passionately devoted customers by: Bell, Chip R.; Bell, Bilijack R. (Language materials, printed)