Service industries - Management.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs by: Price, Bill; Jaffe, David (Language materials, printed)

The management of service operations by: Wright, J. Nevan; Race, Peter (Language materials, printed)

Managing services : marketing, operations, and human resources and human resouces by: Lovelock, Christopher H. (Language materials, printed)

Instructor's manual for service management and operations by: Haksever, Cengiz ... [et al.] (Language materials, printed)

Service management : strategy and leadership in service business by: Normann, Richard (Language materials, printed)

Services marketing management by: Pirrie, Angela; Mudie, Peter (Language materials, printed)

Activity-based management : for service industries, government entities, and nonprofit organizations by: Antos, John; Brimson, James A. (Language materials, printed)

Services, marketing and management by: Gilmore, Audrey (Language materials, printed)

Service management : operations, and information technology by: Fitzsimmons, James A.; Fitzsimmons, Mona J. (Language materials, printed)

Service operations management : improving service delivery by: Johnston, Robert; Clark, Graham (Language materials, printed)