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Service management : strategy and leadership in service business

Record Type:	Language materials, printed : monographic
Title Information:	strategy and leadership in service business
Author:	NormannRichard,
Place of Publication:	Chichester
Published:	John Wiley & Sons;
Year of Publication:	c2002
Edition:	3rd ed.
Description:	xix, 234p.ill. : 23cm.;
Subject:	Service industries - Management. -
Notes:	Includes bibliographical references(p. [229]-230) and index.
ISBN:	0-471-49439-9pbk.

Service management : strategy and leadership in service business
Normann, Richard

Service management : strategy and leadership in service business / Richard Normann - 3rd ed.. - Chichester : John Wiley & Sons, c2002. - xix, 234p. ; ill. ; 23cm..
Includes bibliographical references(p. [229]-230) and index..
ISBN 0-471-49439-9
Service industries - Management.

Service management : strategy and leadership in service business
LDR:00504nam 2200157 450 001 156055
009 00140292
010 1 $a 0-471-49439-9 $b pbk. $d NT＄1289.0
100 $a 20100306 2002 0chiy09 e
101 0 $a eng
200 0 $a Service management $e strategy and leadership in service business $f Richard Normann
205 $a 3rd ed.
210 $a Chichester $d c2002 $c John Wiley & Sons
215 1 $a xix, 234p. $c ill. $d 23cm.
300 $a Includes bibliographical references(p. [229]-230) and index.
606 1 $a Service industries - Management. $3 52704
676 $a 658
700 1 $a Normann $b Richard $3 157098
801 0 $b 嶺東科技大學圖書館

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