Service industries - Management.

The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs [NT 59711] by: Price, Bill; Jaffe, David ([NT 1579] Language materials, printed)

The management of service operations [NT 59711] by: Wright, J. Nevan; Race, Peter ([NT 1579] Language materials, printed)

Managing services : marketing, operations, and human resources and human resouces [NT 59711] by: Lovelock, Christopher H. ([NT 1579] Language materials, printed)

Instructor's manual for service management and operations [NT 59711] by: Haksever, Cengiz ... [et al.] ([NT 1579] Language materials, printed)

Service management : strategy and leadership in service business [NT 59711] by: Normann, Richard ([NT 1579] Language materials, printed)

Services marketing management [NT 59711] by: Pirrie, Angela; Mudie, Peter ([NT 1579] Language materials, printed)

Activity-based management : for service industries, government entities, and nonprofit organizations [NT 59711] by: Antos, John; Brimson, James A. ([NT 1579] Language materials, printed)

Services, marketing and management [NT 59711] by: Gilmore, Audrey ([NT 1579] Language materials, printed)

Service management : operations, and information technology [NT 59711] by: Fitzsimmons, James A.; Fitzsimmons, Mona J. ([NT 1579] Language materials, printed)

Service operations management : improving service delivery [NT 59711] by: Johnston, Robert; Clark, Graham ([NT 1579] Language materials, printed)