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Titles
Customer services - Management.
Overview
| Works: | 13 works in 13 publications in 1 languages | |
|---|---|---|
Titles
The best service is no service : how to liberate your customers fromcustomer service, keep them happy, and control costs
by:
Price, Bill; Jaffe, David
(Language materials, printed)
Winning with customers : a playbook for B2B
by:
Pigues, D. Keith; Alderman, Jerry D.
(Language materials, printed)
The lovemarks effect : winning in the consumer revolution
by:
Roberts, Kevin
(Language materials, printed)
Value-based marketing for bottom-line success : 5 steps to creating customer value
by:
De Bonis, J. Nicholas; Allen, Phil; Balinski, Eric
(Language materials, printed)
Built for use : driving profitability through the user experience
by:
Donoghue, Karen
(Language materials, printed)
Managing and motivating contact center employees : Tools and techniques for inspiring outstanding performance fromyour frontline staff
by:
Carlaw, Malcolm ... [et al.]
(Language materials, printed)
Competing in a service economy
by:
Johnson, Michael D.; Gustafsson, Anders
(Language materials, printed)
Breakaway : deliver value to your customers-fast!
by:
Fred, Charles L.
(Language materials, printed)
50 powerful ideas you can use to keep your customers
by:
Timm, Paul R.
(Language materials, printed)
The future of retail banking : delivering value to global customers
by:
DiVanna, Joseph A.
(Language materials, printed)