University of Michigan Business School management series

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strategic interviewing : how to hire...

strategic interviewing : how to hire good people

decision management : how to assure ...

decision management : how to assure better decisions in your company

competing in a service economy

using the law for competitive advantage

improving customer satisfaction, loy...

improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

making i/t work : an executive's gui...

making i/t work : an executive's guide to implementing information technology systems

creativity at work : developing the ...

creativity at work : developing the right practices to make innovation happen