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Johnson, Michael D.

概要

作品:	2 作品在 2 項出版品 1 種語言

書目資訊

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system by: Johnson, Michael D.; Gustafsson, Anders (書目-語言資料,印刷品)

Competing in a service economy by: Gustafsson, Anders; Johnson, Michael D. (書目-語言資料,印刷品)

主題

Customer loyalty. Customer relations. Consumer satisfaction. Service industries - Technological innovations - Management. Customer services - Management. Competition. 658.812

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