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Monitoring, measuring, and managing customer service

Record Type:	Language materials, printed : monographic
Author:	GoodmanGary S.,
Place of Publication:	San Francisco
Published:	Jossey-Bass;
Year of Publication:	c2000
Description:	xiii, 166p.24cm.;
Series:	The Jossey-Bass business & management series.
Subject:	Customer services- Quality control - Handbooks, manuals, etc. -
Subject:	Customer services - Evaluation - Handbooks, manuals, etc. -
Subject:	Customer services - Management - Handbooks, manuals, etc. -
Notes:	Includes index.
ISBN:	0-7879-5139-0bound

Monitoring, measuring, and managing customer service
Goodman, Gary S.

Monitoring, measuring, and managing customer service / Gary S. Goodman - San Francisco : Jossey-Bass, c2000. - xiii, 166p. ; 24cm.. - (The Jossey-Bass business & management series.).
Includes index..
ISBN 0-7879-5139-0
Customer services- Quality control - Handbooks, manuals, etc.Customer services - Evaluation - Handbooks, manuals, etc.Customer services - Management - Handbooks, manuals, etc.

Monitoring, measuring, and managing customer service
LDR:00490nam 2200157 450 001 104411
009 00092679
010 1 $a 0-7879-5139-0 $b bound $d NT＄1050.0
100 $a 20100306 2000 0chiy09 e
101 0 $a eng
200 0 $a Monitoring, measuring, and managing customer service $f Gary S. Goodman
210 $a San Francisco $d c2000 $c Jossey-Bass
215 1 $a xiii, 166p. $d 24cm.
225 $a The Jossey-Bass business & management series.
300 $a Includes index.
606 1 $a Customer services- Quality control - Handbooks, manuals, etc. $3 99054
606 1 $a Customer services - Evaluation - Handbooks, manuals, etc. $3 99055
606 1 $a Customer services - Management - Handbooks, manuals, etc. $3 99056
676 $a 658.812
700 1 $a Goodman $b Gary S. $3 99053
801 0 $b 嶺東科技大學圖書館

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