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Customer service on the Internet : building relationships,increasing loyalty, and staying competitive

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	building relationships,increasing loyalty, and staying competitive
作者:	SterneJim,
出版地:	New York
出版者:	John Wiley & Sons, Inc.;
出版年:	c2000
版本:	2nd ed.
面頁冊數:	xvi, 351p.ill. : 24cm.;
標題:	Customer services - Communication systems. -
標題:	Internet marketing. -
標題:	World Wide Web. -
標題:	Internet( Computer network) -
附註:	Includes index.
ISBN:	0-471-38258-2pbk.

Customer service on the Internet : building relationships,increasing loyalty, and staying competitive
Sterne, Jim

Customer service on the Internet : building relationships,increasing loyalty, and staying competitive / Jim Sterne - 2nd ed.. - New York : John Wiley & Sons, Inc., c2000. - xvi, 351p. ; ill. ; 24cm..
Includes index..
ISBN 0-471-38258-2
Customer services - Communication systems.Internet marketing.World Wide Web.Internet( Computer network)

Customer service on the Internet : building relationships,increasing loyalty, and staying competitive
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