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Customer relationship management : a strategic imperative in the world of e-business

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	a strategic imperative in the world of e-business
[NT 47261] Author:	BrownStanley A.,
[NT 47351] Place of Publication:	Toronto
[NT 47263] Published:	John Wiley & Sons Canada;
[NT 47352] Year of Publication:	c2000
[NT 47264] Description:	xxviii, 345 p.ill. : 24 cm.;
[NT 47266] Subject:	Customer relations - Management. -
[NT 47266] Subject:	Electronic commerce. -
[NT 47265] Notes:	Includes bibliographical references.
[NT 50961] ISBN:	0-471-64409-9bound

Customer relationship management : a strategic imperative in the world of e-business
Brown, Stanley A.

Customer relationship management : a strategic imperative in the world of e-business / edited by Stanley A. Brown - Toronto : John Wiley & Sons Canada, c2000. - xxviii, 345 p. ; ill. ; 24 cm..
Includes bibliographical references..
ISBN 0-471-64409-9
Customer relations - Management.Electronic commerce.

Customer relationship management : a strategic imperative in the world of e-business
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200 0 $a Customer relationship management $e a strategic imperative in the world of e-business $f edited by Stanley A. Brown
210 $a Toronto $d c2000 $c John Wiley & Sons Canada
215 1 $a xxviii, 345 p. $c ill. $d 24 cm.
300 $a Includes bibliographical references.
606 # 1 $a Customer relations - Management. $3 109148
606 # 1 $a Electronic commerce. $3 89512
676 $a 658.812
700 1 $a Brown $b Stanley A. $4 edited $3 117754
801 0 $b 嶺東科技大學圖書館