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Customer management excellence

Record Type:	Language materials, printed : monographic
Author:	FaulknerMike,
Place of Publication:	Chichester
Published:	John Wiley & Sons;
Year of Publication:	c2003
Description:	viii, 216p.ill. : 24cm.;
Subject:	Customer relations - Great Britain. -
Subject:	Customer relations - Great Britain - Case studies. -
Notes:	Includes index.
ISBN:	0-470-84853-7bound

Customer management excellence
Faulkner, Mike

Customer management excellence / Mike Faulkner - Chichester : John Wiley & Sons, c2003. - viii, 216p. ; ill. ; 24cm..
Includes index..
ISBN 0-470-84853-7
Customer relations - Great Britain.Customer relations - Great Britain - Case studies.

Customer management excellence
LDR:00410nam 2200145 450 001 135621
009 00121140
010 1 $a 0-470-84853-7 $b bound $d NT＄1334.0
100 $a 20100306 2003 0chiy09 e
101 0 $a eng
200 0 $a Customer management excellence $f Mike Faulkner
210 $a Chichester $d c2003 $c John Wiley & Sons
215 1 $a viii, 216p. $c ill. $d 24cm.
300 $a Includes index.
606 1 $a Customer relations - Great Britain. $3 136591
606 1 $a Customer relations - Great Britain - Case studies. $3 136592
676 $a 658.8120941
700 1 $a Faulkner $b Mike $3 136590
801 0 $b 嶺東科技大學圖書館

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