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Service management : operations, strategy, and information technology

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	operations, strategy, and information technology
[NT 47261] Author:	FitzsimmonsJames A.,
[NT 47353] Alternative Intellectual Responsibility:	FitzsimmonsMona J.,
[NT 47351] Place of Publication:	Boston
[NT 47263] Published:	McGraw-Hill/Irwin;
[NT 47352] Year of Publication:	c2004
[NT 50960] Edition:	4th ed.
[NT 47264] Description:	xx, 587p.ill. : 26cm.; 2 CD-ROM+
[NT 47266] Subject:	Service industries--Management. -
[NT 47265] Notes:	Includes bibliographical referencesand indexes.
[NT 50961] ISBN:	0-07-121457-7pbk.

Service management : operations, strategy, and information technology
Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 4th ed.. - Boston : McGraw-Hill/Irwin, c2004. - xx, 587p. ; ill. ; 26cm..
Includes bibliographical referencesand indexes..
ISBN 0-07-121457-7
Service industries--Management.

Fitzsimmons, Mona J.

Service management : operations, strategy, and information technology
LDR:00501nam 2200145 450 001 156092
010 1 $a 0-07-121457-7 $b pbk. $d NT$840
100 $a 20100306 2004 0chiy09 e
101 0 $a eng
200 0 $a Service management $e operations, strategy, and information technology $f James A. Fitzsimmons, Mona J. Fitzsimmons
205 $a 4th ed.
210 $a Boston $d c2004 $c McGraw-Hill/Irwin
215 1 $a xx, 587p. $c ill. $d 26cm. $e 2 CD-ROM
300 $a Includes bibliographical referencesand indexes.
606 # 1 $a Service industries--Management. $3 81922
676 $a 658
700 1 $a Fitzsimmons $b James A. $3 52560
701 1 $a Fitzsimmons $b Mona J. $3 52581
801 0 $b 嶺東科技大學圖書館

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