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Protecting main street : Measuring the customer experience in financial services for business and public policy

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	Measuring the customer experience in financial services for business and public policy
[NT 47261] Author:	LubinPaul C.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	Routledge;
[NT 47352] Year of Publication:	2011
[NT 47264] Description:	xvi, 109 p.ill. : 24 cm.;
[NT 47266] Subject:	Mortgage loans - United States. -
[NT 47266] Subject:	Financial institutions - Customer service. -
[NT 47266] Subject:	Consumer credit - United States. -
[NT 47266] Subject:	Bank loans - United States. -
[NT 47265] Notes:	Includes index.
[NT 50961] ISBN:	9780415996013bound
[NT 50961] ISBN:	0-415-99601-5bound

Protecting main street : Measuring the customer experience in financial services for business and public policy
Lubin, Paul C.

Protecting main street : Measuring the customer experience in financial services for business and public policy / Paul C. Lubin - New York : Routledge, 2011. - xvi, 109 p. ; ill. ; 24 cm..
Includes index..
ISBN 9780415996013ISBN 0-415-99601-5
Mortgage loans - United States.Financial institutions - Customer service.Consumer credit - United States.Bank loans - United States.

Protecting main street : Measuring the customer experience in financial services for business and public policy
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