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Confronting mistakes : lessons from the aviation industry when dealing with error

紀錄類型:	書目-電子資源 : 單行本
副題名:	lessons from the aviation industry when dealing with error
作者:	HagenJan U.,
出版地:	Houndmills, Basingstoke, Hampshire
出版者:	Palgrave Macmillan;
出版年:	2013
面頁冊數:	1 online resource
標題:	Airlines - Management -
標題:	Errors. -
標題:	Crisis management. -
標題:	BUSINESS & ECONOMICS / Business Communication / General. -
標題:	BUSINESS & ECONOMICS / Decision-Making & Problem Solving. -
標題:	BUSINESS & ECONOMICS / Management. -
標題:	BUSINESS & ECONOMICS / Industries / Transportation. -
標題:	BUSINESS & ECONOMICS / Industrial Management -
標題:	BUSINESS & ECONOMICS / Management Science -
標題:	BUSINESS & ECONOMICS / Organizational Behavior -
電子資源:	http://www.palgraveconnect.com/doifinder/10.1057/9781137276186
附註:	Description based on print version record
摘要註:	Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
ISBN:	9781137276186electronic bk.
ISBN:	1137276185electronic bk.
內容註:	Introduction: Why Errors Matter PART I Case 1: New England Air (NE) 248 Too Scared to Ask Case 2: Japan Airlines (JAL) 8054 Hope Replaces Action Case 3: Birgenair 301 Authority and Mental Framing Case 4: KLM 4805 The Pressure of the Captain's Mood Case 5: United Airlines 173 Silent Power Case 6: Avianca 052 Encouragement is not Empowerment PART II Crew Resource Management Transforming the Captain's Position b6 s but Preserving the Hierarchical Structure Surprising Side Effects Led to a Breakthrough PART III Case 7: United Airlines 811 Copilot Takes Charge Case 8: United Airlines 232 Flexible Team Enhancement Case 9: Successful Error Detection and Correction Copilot Overrules Captain Case 10: Czar 52 Limits of CRM.

Confronting mistakes : lessons from the aviation industry when dealing with error
Hagen, Jan U.

Confronting mistakes : lessons from the aviation industry when dealing with error / Jan Hagen. - Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013. - 1 online resource.
Introduction: Why Errors Matter.
Description based on print version record.
ISBN 9781137276186ISBN 1137276185
AirlinesErrors.Crisis management.BUSINESS & ECONOMICS / Business Communication / General.BUSINESS & ECONOMICS / Decision-Making & Problem Solving.BUSINESS & ECONOMICS / Management.BUSINESS & ECONOMICS / Industries / Transportation.BUSINESS & ECONOMICS / Industrial ManagementBUSINESS & ECONOMICS / Management ScienceBUSINESS & ECONOMICS / Organizational Behavior -- Management

Confronting mistakes : lessons from the aviation industry when dealing with error
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330 $a Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
330 $a "In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"--
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