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Service is front stage : positioning services for value advantage

[NT 42944] Record Type:	[NT 8598] Electronic resources : [NT 40817] monographic
[NT 47348] Title Information:	positioning services for value advantage
[NT 47261] Author:	TeboulJames, 1940-
[NT 47356] Secondary Intellectual Responsibility:	Palgrave Connect (Online service)
[NT 47351] Place of Publication:	Houndmills [England] ; New York
[NT 47263] Published:	Palgrave Macmillan;
[NT 47352] Year of Publication:	2006
[NT 47264] Description:	1 online resource (xi, 161 p.)ill. :
[NT 47298] Series:	INSEAD business press
[NT 47266] Subject:	Customer services - Management. -
[NT 47266] Subject:	Service industries - Management. -
[NT 47266] Subject:	Total quality management. -
[NT 47266] Subject:	Commerci{EFBFBD}ele dienstverlening. -
[NT 47266] Subject:	Organisatieontwikkeling. -
[NT 51458] Online resource:	http://www.palgraveconnect.com/doifinder/10.1057/9780230579477An electronic book accessible through the World Wide Web; click for information
[NT 47265] Notes:	Description based on print version record
[NT 50961] ISBN:	9780230579477
[NT 50961] ISBN:	0230579477
[NT 60779] Content Note:	Toward a New Definition of Services Services: The Front-Stage Experience The Service Triangle The Service-Intensity Matrix Finding and Keeping the Fit The Three Movements of Quality Balancing Supply and Demand From Industrial to Professional Services Managing the Change Process.

Service is front stage : positioning services for value advantage
Teboul, James

Service is front stage : positioning services for value advantage / James Teboul. - Houndmills [England] ; New York : Palgrave Macmillan, 2006. - 1 online resource (xi, 161 p.) ; ill.. - (INSEAD business press).
Toward a New Definition of Services.
Description based on print version record.
Includes bibliographical references (p. 146-149) and index.
ISBN 9780230579477ISBN 0230579477
Customer servicesService industriesTotal quality management.Commerci{EFBFBD}ele dienstverlening.Organisatieontwikkeling. -- Management. -- Management.

Service is front stage : positioning services for value advantage
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215 1 $a 1 online resource (xi, 161 p.) $c ill.
225 1 $a INSEAD business press
300 $a Description based on print version record
320 $a Includes bibliographical references (p. 146-149) and index
327 1 $a Toward a New Definition of Services $a Services: The Front-Stage Experience $a The Service Triangle $a The Service-Intensity Matrix $a Finding and Keeping the Fit $a The Three Movements of Quality $a Balancing Supply and Demand $a From Industrial to Professional Services $a Managing the Change Process.
410 0 $a INSEAD business press.
520 $a This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction systematically to explore the important issues of the field within a coherent set of concepts and maps, including the service mix, the service triangle and the service-intensity matrix. This is a novel approach to services that challenges the traditional view.
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856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9780230579477 $z An electronic book accessible through the World Wide Web; click for information