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Street-level bureaucracy : dilemmas of the individual in public services

[NT 42944] Record Type:	[NT 8598] Electronic resources : [NT 40817] monographic
[NT 47348] Title Information:	dilemmas of the individual in public services
[NT 47261] Author:	LipskyMichael,
[NT 47356] Secondary Intellectual Responsibility:	Project Muse
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	Russell Sage Foundation;
[NT 47352] Year of Publication:	c2010
[NT 50960] Edition:	30th anniversary expanded ed.
[NT 47264] Description:	1 online resource (xxiii, 275 p.).
[NT 47266] Subject:	Social policy -
[NT 47266] Subject:	Social workers -
[NT 51458] Online resource:	http://muse.jhu.edu/books/9781610446631/
[NT 47265] Notes:	Includes bibliographical references (p. 239-266) and index
[NT 50961] ISBN:	9781610446631electronic bk.
[NT 50961] ISBN:	9780871545442pbk.
[NT 50961] ISBN:	0871545446pbk.
[NT 60779] Content Note:	The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers --The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- Theassault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy

Street-level bureaucracy : dilemmas of the individual in public services
Lipsky, Michael

Street-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky - 30th anniversary expanded ed.. - New York : Russell Sage Foundation, c2010. - 1 online resource (xxiii, 275 p.)..
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers --The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- Theassault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
Includes bibliographical references (p. 239-266) and index.
ISBN 9781610446631ISBN 9780871545442ISBN 0871545446
Social policySocial workers

Street-level bureaucracy : dilemmas of the individual in public services
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