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Introduction Developing your communication: deciding where to start How should we analyse communication? What does communication mean? How is communication affected by the organisational context? How should we plan and organise professional and business writing? What is an effective writing style? Effective design and visual aids What makes documents effective? What is effective interpersonal communication? How do interpersonal skills work in practice? How can we organise effective meetings? How can we plan and deliver effective presentations? How can we build effective teams? Change, communication and future-gazing |