Jump To :
Titles
Consumer complaints.
Overview
| Works: | 2 works in 1 publications in 1 languages | |
|---|---|---|
Titles
Complaint management : the heart of CRM
by:
Seidel, Wolfgang; Stauss, Bernd
(Language materials, printed)
Consumer behaviour and social network sites : the impact of negative word of mouth
by:
Zaraket, Sarah
(Language materials, printed)