Customer services - Management - Handbooks, manuals, etc.

[NT 60487] Overview

[NT 60478] Works:	1 [NT 60520] works in 1 [NT 60521] publications in 1 [NT 60522] languages

[NT 60480] Titles

Monitoring, measuring, and managing customer service [NT 59711] by: Goodman, Gary S. ([NT 1579] Language materials, printed)