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Quality management for IT services : perspectives on business and process performance

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	perspectives on business and process performance
其他作者:	SpathDieter.,
其他作者:	PraegClaus-Peter,
出版地:	Hershey, Pa.
出版者:	Business Science Reference;
出版年:	c2011
面頁冊數:	xiv, 332 p.ill. : 29 cm.;
標題:	Information technology - Quality control. -
標題:	Information technology - Management. -
附註:	"Premier reference source"--Cover.
ISBN:	9781616928896bound

Quality management for IT services : perspectives on business and process performance
Quality management for IT services : perspectives on business and process performance / edited by Claus-Peter Praeg and Dieter Spath. - Hershey, Pa. : Business Science Reference, c2011. - xiv, 332 p. ; ill. ; 29 cm..
"Premier reference source"--Cover.Includes bibliographical references and index..
ISBN 9781616928896
Information technology - Quality control.Information technology - Management.

Spath, Dieter.

Quality management for IT services : perspectives on business and process performance
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