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Winning banks : managing service quality for customer satisfaction

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	managing service quality for customer satisfaction
[NT 47261] Author:	GrubbsM. Ray,
[NT 47353] Alternative Intellectual Responsibility:	ReidenbachR. Eric,
[NT 47351] Place of Publication:	Rolling Meadows, Ill.
[NT 47263] Published:	Bank Administration Institute;
[NT 47352] Year of Publication:	c1989
[NT 47264] Description:	ix, 149p.24cm.;
[NT 47266] Subject:	Bank management. -
[NT 47265] Notes:	Includes index.
[NT 50961] ISBN:	1-55520-102-4bound

Winning banks : managing service quality for customer satisfaction
Grubbs, M. Ray

Winning banks : managing service quality for customer satisfaction / M. Ray Grubbs, R. Eric Reidenbach - Rolling Meadows, Ill. : Bank Administration Institute, c1989. - ix, 149p. ; 24cm..
Includes index..
ISBN 1-55520-102-4
Bank management.

Reidenbach, R. Eric

Winning banks : managing service quality for customer satisfaction
LDR:00440nam 2200133 450 001 81963
010 1 $a 1-55520-102-4 $b bound $d NT$1505
100 $a 20100306 1989 0chiy09 e
101 0 $a eng
200 0 $a Winning banks $e managing service quality for customer satisfaction $f M. Ray Grubbs, R. Eric Reidenbach
210 $a Rolling Meadows, Ill. $d c1989 $c Bank Administration Institute
215 1 $a ix, 149p. $d 24cm.
300 $a Includes index.
606 # 1 $a Bank management. $3 48899
676 $a 332.1068
700 1 $a Grubbs $b M. Ray $3 74006
701 1 $a Reidenbach $b R. Eric $3 74007
801 0 $b 嶺東科技大學圖書館

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