Grubbs, M. Ray

[NT 60487] Overview

[NT 60478] Works:	2 [NT 60520] works in 2 [NT 60521] publications in 1 [NT 60522] languages

[NT 60480] Titles

Customer service renaissance : lessons from the banking wars [NT 59711] by: Grubbs, M. Ray; Reidenbach, R. Eric ([NT 1579] Language materials, printed)

Winning banks : managing service quality for customer satisfaction [NT 59711] by: Reidenbach, R. Eric; Grubbs, M. Ray ([NT 1579] Language materials, printed)

[NT 60479] Subjects