Grubbs, M. Ray

Overview

Works:	2 works in 2 publications in 1 languages

Titles

Customer service renaissance : lessons from the banking wars by: Grubbs, M. Ray; Reidenbach, R. Eric (Language materials, printed)

Winning banks : managing service quality for customer satisfaction by: Reidenbach, R. Eric; Grubbs, M. Ray (Language materials, printed)

Subjects