Service industries.

Design for services by: Meroni, Anna; Sangiorgi, Daniela (Language materials, printed)

Six steps to creating profit : a guide for small and mid-sized service-based businesses by: Sigmon, Patricia (Language materials, printed)

Customer loyalty : a guide for time travelers by: Etherington, Lyn; Robinson, Sionade (Language materials, printed)

From products to services : Insight and experience from companies which have embraced the service economy by: Young, Laurie (Language materials, printed)

Total global strategy II : updated for the internet and service era by: Yip, George S. (Language materials, printed)

An introduction to service design by: Penin, Lara (Language materials, printed)

A handbook of international trade in services by: Zanini, Gianni; Mattoo, Aaditya; Stern, Robert M. (Language materials, printed)

Service science, management, and engineering : theory and applications by: Xiong, Gang (1969-) (Electronic resources)

Managing service firms : the power of managerial marketing by: Skalen, Per. (Electronic resources)

Emotions and service in the digital age by: Zerbe, Wilfred J.; Ashkanasy, Neal M.; Hartel, Charmine E. (Language materials, printed)