Conflict management.

Beyond neutrality : confronting the crisis in conflict resolution by: Mayer, Bernard S. (Language materials, printed)

The art of managing everyday conflict : understanding emotions and power struggles by: Sharp, Steven W.; Fisher, Erik A. (Language materials, printed)

Bargaining with the devil : when to negotiate, when to fight by: Mnookin, Robert H. (Language materials, printed)

Developing your conflict competence : a hands-on guide for leaders, managers, facilitators,and teams by: Runde, Craig E.; Flanagan, Tim A. (Language materials, printed)

Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities by: Benjamin, Susan F. (Language materials, printed)

The handbook of conflict resolution : theory and practice by: Coleman, Peter T.; Marcus, Eric C.; Deutsch, Morton (Language materials, printed)

Breaking Robert's rules : the new way to run your meeting, build consensus, and get results by: Cruikshank Jeffrey L.; Susskind, Lawrence E. (Language materials, printed)

Why great leaders don't take yes for an answer : managing for conflict and consensus by: Roberto, Michael A. (Language materials, printed)

How to make money as a mediator(and create value for everyone) : 30 top mediators share secrets to building a successful practice by: Krivis, Jeffrey; Lucks, Naomi (Language materials, printed)

Leading through collaboration : guiding groups to productive solutions by: Glaser, John (Language materials, printed)