Banks and banking - Customer services.

Customer service renaissance : lessons from the banking wars by: Grubbs, M. Ray; Reidenbach, R. Eric (Language materials, printed)

The banking revolution : salvation or slaughter? how technology is creating winners and losers by: Mark St. J. Carrington.; Steiner, Thomas D.; Langguth, Philip W. (Language materials, printed)

Global private banking and wealth management : the new realities by: Maude, David (Language materials, printed)

Customer relationship management : organizational and technological perspectives by: Rajola, Federico (Language materials, printed)

Bankers as brokers : the complete guide toselling mutual funds, annuities andother free-based investment products by: Gackle, Merlin (Language materials, printed)