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Reidenbach, R. Eric

Overview

Works:	3 works in 3 publications in 1 languages

Titles

Listening to the voice of the market : how to increase market share and satisfy current customers by: Reidenbach, R. Eric (Language materials, printed)

Customer service renaissance : lessons from the banking wars by: Grubbs, M. Ray; Reidenbach, R. Eric (Language materials, printed)

Winning banks : managing service quality for customer satisfaction by: Reidenbach, R. Eric; Grubbs, M. Ray (Language materials, printed)

Subjects

Bank management. Banks and banking - Customer services. 332.170685 332.1068 Consumer satisfaction. Marketing research. 658.83

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