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The Saturn difference : creating customer loyalty in your company

Record Type:	Language materials, printed : monographic
Title Information:	creating customer loyalty in your company
Author:	LenzVicki,
Place of Publication:	New York
Published:	John Wiley & Sons;
Year of Publication:	c1999
Description:	xiii, 274p.ill. : 23cm.;
標題:	Consumer satisfaction. -
標題:	Customer relations. -
標題:	Saturn Corporation. -
附註:	Includes bibliographical references and index.
ISBN:	0-471-31449-8bound

The Saturn difference : creating customer loyalty in your company
Lenz, Vicki

The Saturn difference : creating customer loyalty in your company / Vicki Lenz - New York : John Wiley & Sons, c1999. - xiii, 274p. ; ill. ; 23cm..
Includes bibliographical references and index..
ISBN 0-471-31449-8
Consumer satisfaction.Customer relations.Saturn Corporation.

The Saturn difference : creating customer loyalty in your company
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100 $a 20100306d2010 m y0engy01 b
101 0 $a eng
200 0 $a The Saturn difference $e creating customer loyalty in your company $f Vicki Lenz
210 $a New York $d c1999 $c John Wiley & Sons
215 1 $a xiii, 274p. $c ill. $d 23cm.
300 $a Includes bibliographical references and index.
606 1 $a Consumer satisfaction. $3 82506
606 1 $a Customer relations. $3 2154
606 1 $a Saturn Corporation. $3 99040
676 $a 658.812
700 1 $a Lenz $b Vicki $3 99039
801 0 $b 嶺東科技大學圖書館

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