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Managing quality service in hospitality : how organizations achieve excellence in the guest experience

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	how organizations achieve excellence in the guest experience
作者:	FordRobert C.,
合作者:	SturmanMichael C.,
合作者:	HeatonCherrill P.,
出版地:	Clifton Park, N.Y.
出版者:	Delmar, Cengage Learning;
出版年:	c2012
面頁冊數:	xxvii, 516 p.col. ill. : 27 cm.;
標題:	Hospitality industry - Customer services. -
標題:	Hospitality industry - Management. -
ISBN:	978-1-4390-6032-2bound
ISBN:	1-4390-6032-0bound

Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Ford, Robert C.

Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton - Clifton Park, N.Y. : Delmar, Cengage Learning, c2012. - xxvii, 516 p. ; col. ill. ; 27 cm..
Includes bibliographical references and index..
ISBN 978-1-4390-6032-2ISBN 1-4390-6032-0
Hospitality industry - Customer services.Hospitality industry - Management.

Sturman, Michael C.

Managing quality service in hospitality : how organizations achieve excellence in the guest experience
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