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The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities
[NT 47261] Author:	KimbellLucy,
[NT 47351] Place of Publication:	Amsterdam, Netherlands
[NT 47263] Published:	BIS Publishers;
[NT 47352] Year of Publication:	2014
[NT 47264] Description:	240 pagesillustrations (some colored) : 19 x 25 cm.;
[NT 47266] Subject:	Consumer satisfaction. -
[NT 47266] Subject:	Creative thinking. -
[NT 47266] Subject:	Customer services. -
[NT 47266] Subject:	Strategic planning. -
[NT 50961] ISBN:	90-6369-353-2pbk.
[NT 50961] ISBN:	978-90-6369-353-4pbk.

The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities
Kimbell, Lucy

The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimbell - Amsterdam, Netherlands : BIS Publishers, 2014. - 240 pages ; illustrations (some colored) ; 19 x 25 cm..
Includes bibliographical references (p. 233-238) and index..
ISBN 90-6369-353-2ISBN 978-90-6369-353-4
Consumer satisfaction.Creative thinking.Customer services.Strategic planning.

The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities
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