Customer services.

101 ways to improve customer service : training, tools, tips, and techniques by: Ukens, Lorraine L. (Language materials, printed)

Protecting yourself and your customers[videorecording] by: (Language materials, printed)

Services marketing : integrating customer focus across the firm by: Bitner, Mary Jo; Zeithaml, Valarie A.; Gremler, Dwayne D. (Language materials, printed)

The experience economy : work is theatre & every business a stage by: Gilmore, James H.; Pine, B. Joseph (Language materials, printed)

Customer winback : how to recapture lost customers and keep them loyal by: Lowenstein, Michael W.; Griffin, Jill (Language materials, printed)

Services marketing : integrating customer focus across the firm by: Wilson, Alan ... [et al.] (Language materials, printed)

IMC : Five steps for delivering value and measuring returns using marketing communication by: Schultz, Don; Schultz, Heidi (Language materials, printed)

Service orientation : winning strategies and best practices by: Allen, Paul (Language materials, printed)

From products to services : Insight and experience from companies which have embraced the service economy by: Young, Laurie (Language materials, printed)

Customer service training by: Kamin, Maxine (Language materials, printed)