Customer services.

101 ways to improve customer service : training, tools, tips, and techniques [NT 59711] by: Ukens, Lorraine L. ([NT 1579] Language materials, printed)

Protecting yourself and your customers[videorecording] [NT 59711] by: ([NT 1579] Language materials, printed)

Services marketing : integrating customer focus across the firm [NT 59711] by: Bitner, Mary Jo; Zeithaml, Valarie A.; Gremler, Dwayne D. ([NT 1579] Language materials, printed)

The experience economy : work is theatre & every business a stage [NT 59711] by: Gilmore, James H.; Pine, B. Joseph ([NT 1579] Language materials, printed)

Customer winback : how to recapture lost customers and keep them loyal [NT 59711] by: Lowenstein, Michael W.; Griffin, Jill ([NT 1579] Language materials, printed)

Services marketing : integrating customer focus across the firm [NT 59711] by: Wilson, Alan ... [et al.] ([NT 1579] Language materials, printed)

IMC : Five steps for delivering value and measuring returns using marketing communication [NT 59711] by: Schultz, Don; Schultz, Heidi ([NT 1579] Language materials, printed)

Service orientation : winning strategies and best practices [NT 59711] by: Allen, Paul ([NT 1579] Language materials, printed)

From products to services : Insight and experience from companies which have embraced the service economy [NT 59711] by: Young, Laurie ([NT 1579] Language materials, printed)

Customer service training [NT 59711] by: Kamin, Maxine ([NT 1579] Language materials, printed)